Refund Policy

A legal disclaimer

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Contact
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Refund Policy - the basics

Return & Exchange Policy

1) Return & Exchange Window

You have 30 days from the date of delivery to request a return or an exchange. To be eligible, items must be:

Unworn and unwashed
Attached with all original tags
Kept in their original packaging

2) Eligible Items

Apparel: Crop tops, tees, and most standard clothing items are fully eligible for a return or exchange.
Swimwear & Undergarments: These items are eligible only if the hygiene liner is completely intact and unworn. For health and safety reasons, we cannot accept worn swimwear or undergarments.

3) Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

Sale and clearance items
Custom or personalized orders
Items damaged due to misuse or improper care

4) How to Start a Return

To initiate a return or exchange, please email us at [Your Email Address] with:

Your Order Number
The Reason for your return

Once approved, we will send you detailed return instructions.

Please Note: The customer is responsible for covering return shipping costs, unless the item arrived defective, damaged, or incorrect.

5) Refunds

Once we receive and inspect your returned item, your refund will be processed back to your original payment method within 5 to 7 business days. Please note that original shipping costs are non-refundable.

6) Exchanges

Need a different size or color? Reach out to us within your 30-day window, and we will gladly process a swap if the stock is available. Customers are responsible for the shipping costs both ways for standard exchanges.

scooters, e-bikes and electronics

Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you need to return an item, please review our guidelines below.

Standard 15-Day Return Window

For most products—including scooters, e-bikes, and electronics—you have 15 days from the date you receive your item(s) to initiate a return without explanation.

Return Eligibility & Condition

To qualify for a full refund, your returned items must meet the following strict criteria:

Perfect Condition: The item must be unused, free of any wear and tear, dirt, or signs of operation.
Original Packaging: The product must be returned in its complete, original manufacturer packaging (including all boxes, internal padding, chargers, manuals, and accessories).
Safety Seals Intact: Any factory safety seals, serial number stickers, or protective films must be completely undamaged and unbroken.

Important Notes & Exceptions

Supplier Variations: Because we work with multiple manufacturing partners, specific return policies and approval windows may vary per supplier.
Free Returns & Buyer Protection: The vast majority of our scooters and electronics qualify for Free Returns and/or Buyer Protection. If your item qualifies, we will provide a prepaid shipping label upon return approval.

⚠️ Please Note: Items returned damaged, missing parts, or without their original packaging may be rejected or subject to a restocking fee depending on the supplier's individual policy.

How to Initiate a Return

Log into your account and view your recent orders.
Select the item you wish to return and submit a request.
Once approved, pack the item securely in its original box and apply the provided return label.